General
These terms and conditions apply to the use of this website Craftic Arts and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service advisors by e-mail (support@crafticarts.com), or call us on +88 01973584950 between 11am-7.30pm. Craftic Arts are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on contact us page.

Definitions:
“Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “The Supplier” means Craftic Arts. “We/us” means Craftic Arts; “Website” means the website located at www.crafticarts.com or any subsequent URL which may replace it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.

Use of the Website:
These terms of sale apply to all goods supplied by Craftic Arts. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds) (N/A to account Holders). Once the Supplier does so, there is a binding legal contract between us. • The contract is subject to your right of cancellation (Your Rights). • The Supplier may change these terms of sale without notice to you in relation to future sales. • You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration:
You warrant that the Personal Information which you have provided when you register as a customer is true, accurate, current and complete in all respects; You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity:
You agree fully to indemnify, defend and hold us (Craftic Arts), and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail (Non applicable to Instant credit accounts). It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. Our Rights We reserve the right to:

• Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

• Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third Party Links:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Recommendations:
When you use our website, you’ll see that we offer you recommendations, showing products that previous customers have purchased similar to yourself or products that we think you might like or products that previous customers have purchased and could perhaps miss when you’re browsing the site. These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products. Your recommendations may change when you make a purchase and move around the site. We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on crafticarts.com. Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.

Privacy Policy:
Craftic Arts will treat your information as confidential and do not disclose buyers’ information to any third parties other than when order details are processed as part of the order fulfilment process. Your privacy is important to us, therefore we will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation from time to time in place. When you shop at Craftic Arts, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). Please be aware this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Craftic Arts products which are relevant to your browsing history when you visit other websites.

Personal Information:

We confirm that any Personal Information which you provide to us. We use your information only for the following purposes:

Processing your orders;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
When you create a shopping account while ordering online you will be given the option to receive information from Craftic Arts via newsletter about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted, please ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, by e-mailing us at sales@crafticarts.com or telephoning us on +88 01779099236 between 11am -7.30pm week days except friday. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Competitions and Prize Draws:
When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Cookies:
Cookies are used on this website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

Take and fulfil customer orders
Administer and enhance the site and service
Issue a unique identifier (e.g. customer login)
Monitor customer account status beyond that required for individual purchases
Only disclose information to third-parties for goods delivery purposes
Credit Card Security:
When you shop with Craftic Arts we use EasyPayWay to take your payments and you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase. EasyPayWay guarantees that we will never:Pass on your financial details Pass on any personal information gathered when you place an order
Sell or rent your details You will never receive junk mail as a result of using EasyPayWay Payment Options: We have several ways to take payment. We take payments online through a secure payment system which is described below or if you still do not feel safe making payments online we also have the option for us to call you back during office hours to take payment through our pay by phone option. Both of these options are displayed at the end of the checkout process. We offer various ways for you to pay for your order, including Paypal, Visa, Visa Electron, Mastercard, Visa Debit, DBBL Nexus, Bkash.
Purchase of Product:
In any exceptional case we will refund the original purchase price that you have notified us via email no longer than 7 working days after the day on which you face the problem. Please see our Cancellations and Returns for further details.

Product Availability:
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that you will be contacted and your item will either be cancelled where you be reimbursed or offered an alternative product.